We live in an age of rapid change and instant communication.
We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high-conflict people.
A BIFF Response can be applied in any communication anywhere - online, social media, in a letter or even in person.
It can be used at work, earning you respect and success.
It can help you get along with difficult family members, friends, neighbors and others anywhere in your life.
BIFF was designed to protec.
Unhooked Books Biff: quick responses to high-conflict people, their personal attacks, hostile email and social media meltdowns, paperback/bill eddy
