In Built to Serve , Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work.
Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work.
| Claim | The prevailing business culture is broken and a radical transformation is requireda paradigm shift that reshapes our understanding of the true purpose of work |
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Mcgraw-hill Built to serve: how to drive the bottom line with people-first practices, hardcover/dan j. sanders
