Kogan Page Ltd Call centre training handbook. a complete guide to learning and development in contact centres, hardback/john p., ph.d. wilson

Kogan Page Ltd

Kogan Page Ltd Call centre training handbook. a complete guide to learning and development in contact centres, hardback/john p., ph.d. wilson

Vezi magazinul Elefant

3 stele, bazat pe 1 voturi

The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.

369.00 ^Lei

Cu cate stelute ai vota acest produs?

Magazine carte straina

Economics

Libris

Clientii au cumparat si

Call centre training handbook. a complete guide to learning and development in contact centres, hardback/john p., ph.d. wilson

Call centre training handbook. a complete guide to learning and development in contact centres, hardback/john p., ph.d. wilson

369.00 ^Lei

-29%

Delighting customers. how to build a customer-driven organization, hardback/timothy samler

Delighting customers. how to build a customer-driven organization, hardback/timothy samler

674.99 ^Lei

Public sector economics, hardback/richard w. tresch

Public sector economics, hardback/richard w. tresch

412.00 ^Lei

-3%

Crises in economic and social history - a comparative perspective, paperback/rob doherty

Crises in economic and social history - a comparative perspective, paperback/rob doherty

148.99 ^Lei

Coaching for commitment. coaching skills inventory (csi) self, paperback/dennis c. kinlaw

Coaching for commitment. coaching skills inventory (csi) self, paperback/dennis c. kinlaw

80.99 ^Lei

Palgrave handbook of econometrics. volume 2: applied econometrics, paperback/***

Palgrave handbook of econometrics. volume 2: applied econometrics, paperback/***

876.99 ^Lei

Innovation in emerging markets, hardback/***

Innovation in emerging markets, hardback/***

424.00 ^Lei

European bank restructuring during the global financial crisis, hardback/piotr wisniewski

European bank restructuring during the global financial crisis, hardback/piotr wisniewski

804.00 ^Lei

-1%

Global trade in the nineteenth century. the house of houqua and the canton system, paperback/john d. (the university of hong kong) wong

Global trade in the nineteenth century. the house of houqua and the canton system, paperback/john d. (the university of hong kong) wong

182.99 ^Lei

Beach babylon, paperback/imogen edwards-jones

Beach babylon, paperback/imogen edwards-jones

62.99 ^Lei

Asset pricing for dynamic economies, paperback/pamela (george washington university, washington dc) labadie

Asset pricing for dynamic economies, paperback/pamela (george washington university, washington dc) labadie

310.99 ^Lei

Practice. architecture, technique and representation, paperback/stan (princeton university, usa) allen

Practice. architecture, technique and representation, paperback/stan (princeton university, usa) allen

420.99 ^Lei

-1%

Uk gaap financial statement disclosures manual, paperback/steven collings

Uk gaap financial statement disclosures manual, paperback/steven collings

316.99 ^Lei

New perspectives in policing. stress, public perception and leadership, paperback/***

New perspectives in policing. stress, public perception and leadership, paperback/***

234.00 ^Lei

Traitor to his class. robert a.g. monks and the battle to change corporate america, hardback/hilary rosenberg

Traitor to his class. robert a.g. monks and the battle to change corporate america, hardback/hilary rosenberg

299.00 ^Lei

Changing inequalities and societal impacts in rich countries. thirty countries' experiences, paperback/***

Changing inequalities and societal impacts in rich countries. thirty countries' experiences, paperback/***

366.00 ^Lei

-3%

Working class politics in the german revolution (historical materialsim, volume 77), paperback/ralf hoffrogge

Working class politics in the german revolution (historical materialsim, volume 77), paperback/ralf hoffrogge

148.99 ^Lei

-13%

Ethical issues in business pb, paperback/peg tittle

Ethical issues in business pb, paperback/peg tittle

386.99 ^Lei

-18%

Manufacturing planning and control systems for supply chain management, hardback/f. robert (indiana univ bloomington) jacobs

Manufacturing planning and control systems for supply chain management, hardback/f. robert (indiana univ bloomington) jacobs

361.99 ^Lei

Going self-employed. how to start out in business on your own, paperback/steve gibson

Going self-employed. how to start out in business on your own, paperback/steve gibson

54.99 ^Lei

-3%

Thinkers 50 strategy: the art and science of strategy creation and execution, paperback/des dearlove

Thinkers 50 strategy: the art and science of strategy creation and execution, paperback/des dearlove

106.99 ^Lei

Biennial review of health care management. meso perspectives, hardback/***

Biennial review of health care management. meso perspectives, hardback/***

243.99 ^Lei

Reflections on european integration. 50 years of the treaty of rome, paperback/***

Reflections on european integration. 50 years of the treaty of rome, paperback/***

242.00 ^Lei

Animals and the economy, hardback/steven mcmullen

Animals and the economy, hardback/steven mcmullen

584.99 ^Lei

Political origins of inequality. why a more equal world is better for us all, hardback/simon reid-henry

Political origins of inequality. why a more equal world is better for us all, hardback/simon reid-henry

138.00 ^Lei

-1%

Strong state and the free economy, paperback/prof. werner bonefeld

Strong state and the free economy, paperback/prof. werner bonefeld

226.99 ^Lei

-4%

Time management for dummies - uk, paperback/clare evans

Time management for dummies - uk, paperback/clare evans

78.99 ^Lei

Islamic economics and finance. a european perspective, hardback/***

Islamic economics and finance. a european perspective, hardback/***

540.99 ^Lei

Global sustainability. social and environmental conditions, hardback/alessandro vercelli

Global sustainability. social and environmental conditions, hardback/alessandro vercelli

803.99 ^Lei

-1%

Handbook of organizational creativity, hardback/***

Handbook of organizational creativity, hardback/***

760.99 ^Lei

-9%

Structural holes. the social structure of competition, paperback/ronald s. burt

Structural holes. the social structure of competition, paperback/ronald s. burt

175.99 ^Lei

Grand transformation to entrepreneurial economy. exploring the void, hardback/piero formica

Grand transformation to entrepreneurial economy. exploring the void, hardback/piero formica

305.00 ^Lei

-7%

Research in personnel and human resources management, hardback/***

Research in personnel and human resources management, hardback/***

600.99 ^Lei

-7%

Strategic thinking. a comprehensive guide, hardback/frederick betz

Strategic thinking. a comprehensive guide, hardback/frederick betz

273.99 ^Lei

-13%

Cognitive capitalism, hardback/yann moulier-boutang

Cognitive capitalism, hardback/yann moulier-boutang

351.99 ^Lei

Estimating capital and operating costs in urban transportation planning, hardback/aurelio menendez

Estimating capital and operating costs in urban transportation planning, hardback/aurelio menendez

302.99 ^Lei

Auditing fundamentals, paperback/john aston

Auditing fundamentals, paperback/john aston

575.99 ^Lei

-1%

Federal reserve's role in the global economy. a historical perspective, hardback/***

Federal reserve's role in the global economy. a historical perspective, hardback/***

562.99 ^Lei

Servant leadership. developments in theory and research, paperback/kathleen a. patterson

Servant leadership. developments in theory and research, paperback/kathleen a. patterson

684.99 ^Lei

-63%

Devil's riches. a modern history of greed, hardback/jared poley

Devil's riches. a modern history of greed, hardback/jared poley

155.99 ^Lei

Categorii Kogan Page Ltd

Business si economie

Computere si internet

Marketing si comunicare

Sanatate, dezvoltare personala

Computing & information technology

Economics, finance, business & management

Health, relationships & personal development

Society & social sciences

Technology, engineering, agriculture

Kogan Page Ltd Call centre training handbook. a complete guide to learning and development in contact centres, hardback/john p., ph.d. wilson

369.00 Lei