Drawing on advice from the world's leading experts on conflict and communication--from relationship scientists to hostage negotiators to diplomats-- Ian Leslie , a columnist for the New Statesman, shows us how to transform the heat of conflict, disagreement and argument into the light of insight, creativity and connection, in a book with vital lessons for the home, workplace, and public arena.
For most people, conflict triggers a fight or flight respon.
Harper Business Conflicted: how productive disagreements lead to better outcomes, hardcover/ian leslie
