Customer data and privacy: the insights you need from Harvard Business Review - Harvard Business Review
Harvard Business Review

Customer data and privacy: the insights you need from Harvard Business Review - Harvard Business Review

Vezi magazinul Libris

Magazine business & economics

Information Management

Libris

Clientii au cumparat si

Delivering fantastic customer experience: how to turn customer satisfaction into customer relationships, paperback/daniel lafreni re

Delivering fantastic customer experience: how to turn customer satisfaction into customer relationships, paperback/daniel lafreni re

122.99 Lei
-11%
The cult of the customer: create an amazing customer experience that turns satisfied customers into customer evangelists - shep hyken

The cult of the customer: create an amazing customer experience that turns satisfied customers into customer evangelists - shep hyken

111.32 Lei
The cult of the customer: create an amazing customer experience that turns satisfied customers into customer evangelists, paperback/shep hyken

The cult of the customer: create an amazing customer experience that turns satisfied customers into customer evangelists, paperback/shep hyken

107.99 Lei
Customer understanding: three ways to put the

Customer understanding: three ways to put the "customer" in customer experience (and at the heart of your business), paperback/annette franz

191.99 Lei
-1%
Customer service marketing. managing the customer experience, paperback/***

Customer service marketing. managing the customer experience, paperback/***

317.99 Lei
The customer-driven playbook: converting customer insights into successful products

The customer-driven playbook: converting customer insights into successful products

248.00 Lei
-11%
Customer science: behavioral insights for creating breakthrough customer experiences - alexander chernev

Customer science: behavioral insights for creating breakthrough customer experiences - alexander chernev

308.78 Lei
-1%
The customer copernicus. how to be customer-led, paperback/sean meehan

The customer copernicus. how to be customer-led, paperback/sean meehan

231.99 Lei
Customer with a capital c: customer-centric service in a nutshell, paperback/ken welsh

Customer with a capital c: customer-centric service in a nutshell, paperback/ken welsh

97.00 Lei
The customer centricity playbook: implement a winning strategy driven by customer lifetime value

The customer centricity playbook: implement a winning strategy driven by customer lifetime value

111.00 Lei
Crowning the customer. how to become customer-driven, paperback/senator feargal quinn

Crowning the customer. how to become customer-driven, paperback/senator feargal quinn

94.99 Lei
Customer experience 365: daily advice for better customer service, paperback/roy a. barnes

Customer experience 365: daily advice for better customer service, paperback/roy a. barnes

94.99 Lei
Customer innovation: delivering a customer-led strategy for sustainable growth, paperback/marion debruyne

Customer innovation: delivering a customer-led strategy for sustainable growth, paperback/marion debruyne

213.99 Lei
-21%
Customer astonishment: 10 secrets to world-class customer care, paperback/darby checketts

Customer astonishment: 10 secrets to world-class customer care, paperback/darby checketts

87.99 Lei
-11%
Customer empathy: a radical intervention in customer experience management and design - alex allwood

Customer empathy: a radical intervention in customer experience management and design - alex allwood

127.77 Lei
-10%
Customer obsessed: a whole company approach to delivering exceptional customer experiences - eric berridge

Customer obsessed: a whole company approach to delivering exceptional customer experiences - eric berridge

145.08 Lei
-11%
Chief customer officer 2.0: how to build your customer-driven growth engine - jeanne bliss

Chief customer officer 2.0: how to build your customer-driven growth engine - jeanne bliss

134.51 Lei
Customer obsessed. a whole company approach to delivering exceptional customer experiences, hardback/eric berridge

Customer obsessed. a whole company approach to delivering exceptional customer experiences, hardback/eric berridge

132.99 Lei
-10%
Digital customer service: transforming customer experience for an on-screen world - rick delisi

Digital customer service: transforming customer experience for an on-screen world - rick delisi

188.50 Lei
Customer empathy: a radical intervention in customer experience management and design, paperback/alex allwood

Customer empathy: a radical intervention in customer experience management and design, paperback/alex allwood

125.99 Lei
Chief customer officer 2.0: how to build your customer-driven growth engine, hardcover/jeanne bliss

Chief customer officer 2.0: how to build your customer-driven growth engine, hardcover/jeanne bliss

138.99 Lei
-28%
Digital customer service: transforming customer experience for an on-screen world, hardcover/rick delisi

Digital customer service: transforming customer experience for an on-screen world, hardcover/rick delisi

146.99 Lei
-10%
The customer centricity playbook: implement a winning strategy driven by customer lifetime value - peter fader

The customer centricity playbook: implement a winning strategy driven by customer lifetime value - peter fader

121.24 Lei
-63%
Managing customer value. essentials of product quality, customer service, and price decisions, paperback/bill dodds

Managing customer value. essentials of product quality, customer service, and price decisions, paperback/bill dodds

120.99 Lei
The amazement revolution: seven customer service strategies to create an amazing customer (and employee) experience

The amazement revolution: seven customer service strategies to create an amazing customer (and employee) experience

153.00 Lei
The customer centricity playbook: implement a winning strategy driven by customer lifetime value, hardcover/peter fader

The customer centricity playbook: implement a winning strategy driven by customer lifetime value, hardcover/peter fader

319.99 Lei
Transform customer experience: how to achieve customer success and create exceptional cx, paperback/isabella villani

Transform customer experience: how to achieve customer success and create exceptional cx, paperback/isabella villani

126.99 Lei
The customer centricity playbook: implement a winning strategy driven by customer lifetime value, paperback/peter fader

The customer centricity playbook: implement a winning strategy driven by customer lifetime value, paperback/peter fader

101.99 Lei
The customer service solution: managing emotions, trust, and control to win your customer's business, hardcover/sriram dasu

The customer service solution: managing emotions, trust, and control to win your customer's business, hardcover/sriram dasu

170.99 Lei
Strategic customer service: managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits

Strategic customer service: managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits

169.00 Lei
Creating customer loyalty. build lasting loyalty using customer experience management, paperback/chris daffy

Creating customer loyalty. build lasting loyalty using customer experience management, paperback/chris daffy

143.00 Lei
-11%
Customer service training for heathcare professionals: improve your customer service practices - reba haley ph. d.

Customer service training for heathcare professionals: improve your customer service practices - reba haley ph. d.

230.10 Lei
G.e.t. customer service excellence: create wold-class customer service standards, paperback/nick walpert

G.e.t. customer service excellence: create wold-class customer service standards, paperback/nick walpert

78.98 Lei
Customer service training for heathcare professionals:

Customer service training for heathcare professionals: " improve your customer service practices, paperback/reba haley ph. d.

206.99 Lei
Strategic customer service: managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits, hardcover/john goodman

Strategic customer service: managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits, hardcover/john goodman

115.99 Lei
Extra mile: 500 customer service tips for success: tools to attract, satisfy, & retain even the most difficult customer, paperback/tycho press

Extra mile: 500 customer service tips for success: tools to attract, satisfy, & retain even the most difficult customer, paperback/tycho press

100.99 Lei
The customer catalyst: how to drive sustainable business growth in the customer economy, hardcover/chris adlard

The customer catalyst: how to drive sustainable business growth in the customer economy, hardcover/chris adlard

98.00 Lei
Practical customer success management. a best practice framework for rapid generation of customer success, hardback/rick adams

Practical customer success management. a best practice framework for rapid generation of customer success, hardback/rick adams

342.99 Lei
The abcs of the customer journey: a beginner's guide to automation, branding and customer service, paperback/hank hoffmeier

The abcs of the customer journey: a beginner's guide to automation, branding and customer service, paperback/hank hoffmeier

79.00 Lei
Power of customer experience. how to use customer-centricity to drive sales and profitability, paperback/martin newman

Power of customer experience. how to use customer-centricity to drive sales and profitability, paperback/martin newman

188.99 Lei

Categorii Harvard Business Review

Business communication
Careers
Conflict resolution & mediation
Environmental economics
Finance
Information management
Leadership
Management
Motivational
Personal success
Project management
Skills
Strategic planning
Workplace culture
Business si economie
Computere si internet
Intelligence (ai) & semantics
Anger
Self

Branduri information management

Caroline Carruthers
Cole Nussbaumer Knaflic
Eliyahu M. Goldratt
George D. Pozgar
Gohar F. Khan
Harvard Business Review
Iiba
Jeanne W. Ross
Kimiz Dalkir
Marianne Bradford
Mark Beckner
Mark Schwartz
Martin Eppler
Mary Jo Bowie
Michael Lopp
Nick Milton
Rich Owen
Roger Forsgren
Samantha Alford
Scott Taylor
Sudhi Sinha
Susan Walsh
Swain Scheps
Customer data and privacy: the insights you need from Harvard Business Review - Harvard Business Review

Customer data and privacy: the insights you need from Harvard Business Review - Harvard Business Review

106.96 Lei
Vezi detalii