Jeffrey Gitomer Customer satisfaction is worthless customer loyalty is priceless: how to make customers love you, keep them coming back and tell everyone they know - jeffrey h. gitomer

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A nationally syndicated columnist and sales trainer shows how to convert satisfied customers into loyal customers.

Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.

Windows.

NET is the latest version of Microsoft's flagship network operating system.

Exam 70-278, Managing a Microsoft Window's.

NET Network Environment, is a required networking operating systems exams for the MCSA certification, and can be applied as an elective for the MCSE certification.

This exam does not replace the Windows 2000 version (70-217), as Microsoft has decided to allow both the Windows 2000 and Window .

NET Server tracks of the MCSA and MCSE programs to run concurrently.

This study guide for individuals preparing for the Managing a Microsft Windows .

NET Network Environment exam is accompanied by a CD which contains hundreds of sample exam questions, electronic flashcards for PC, Pocket PCs and Palm handhelds, along with the entire book on PDF.