CX Trinity explores three key facets of customer experience (CX): how we talk to customers, the content we provide to them, and the contexts in which they consume our content.
Any good customer experience is driven by a combination of three critical elements: Meeting the customer 's needs Delivering the right content to help the customer Understanding the context of where, when, and how the customer i.
| (cx) | How we talk to customers the content we provide to them and the contexts in which they consume our content |
|---|---|
| Any good customer experience is driven by a combination of three critical elements | Meeting the customer s needs |
Xml Press Cx trinity: customers, content, and context: musings and observations on the evolving customer experience, paperback/alan j. porter
