Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work.
With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool.
By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person.
Updated for 2019, this 4th edition of the best-selling Dealing wi.
Kogan Page Dealing with difficult people: fast, effective strategies for handling problem people, hardcover/roy lilley
