The classic guide to bringing out the best in people at their worst--updated with even more can't-standable people Dealing with People You Can't Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades.
Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time.
So Kirschner and Brinkman have updated their global bestseller to help you wring positive.
Mcgraw-hill Dealing with people you can't stand: how to bring out the best in people at their worst, paperback/dr rick brinkman
