Businesses expect facility managers to lead in a variety of ways--technically, socially, during times of crisis, and during change.
All the while, they must control costs and improve service.
In addition, leadership in facility management should occur in all directions: downward to staff, sideways to colleagues and upward to senior management.
We have the responsibility to develop the facility management department into a professional operation, train and re-train staff, establish proce.
| Directions | Downward to staff sideways to colleagues and upward to senior management |
|---|
Halo Publishing International Facilities management: what really matters: a guide to the human aspect of successful facilities management, paperback/doug pearson
