Prepare for the ITIL Foundation exam ITIL is best practice for IT Service Management, developed by the UK government and globally adopted in both the public and private sectors.
ITIL is not prescriptive, but rather it is a framework that organisations can adopt and adapt.
The Foundation Certificate is the entry-level ITIL qualification, which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle.
The aforementioned elements, .
Itgp Itil foundation essentials: the exam facts you need, paperback/claire agutter
