ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification.
ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.
ITIL 4 provides the guidance organizations need to address new service management challenges an.
Stationery Office Books (tso) Itil foundation, itil, paperback/the stationery office
