Global customers, supply chains and more integrated business functions mean that work now cuts across the traditional vertical silos of country and function.
But the 'solution' of the matrix structure also brings multiple bosses, competing goals and higher levels of complexity.
Traditional management training prioritizes clarity, predictability and control.
In a matrix we need to be able to balance this with the ability to tolerate ambiguity, manage uncertainty and decentralize control.
Manag.
Nicholas Brealey Publishing Making the matrix work, hardcover/kevan hall
