Conflict in business and personal relationships is inevitable--much of the success of companies depends on how well they respond to it.
Developing rapport, collaboration and cooperation hinges on positive conflict management strategies that stimulate innovation and growth where companies can look for solutions to common issues and needs.
Conflict management can address dysfunctional outcomes that result in job stress, less effective communication and a climate of distrust, where working relat.
Mcfarland & Company Managing organizational conflict, paperback/sam blank
