Sbvv Net promoter - implement the system: advice and experience from leading practitioners, paperback/peter fitzgerald

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Description The Net Promoter System is the most popular improvement system on the planet Here's why: It is easy to understand, and you can learn from those who have done it before.

You know your company can perform better.

You want to make it happen.

And fast.

Your colleagues and friends seem to have great suggestions.

You have lots of ideas.

Too many ideas.

Which ones will make a difference? The customer research you're getting is just not delivering the goods.

There are lots of improvement methods out there.

Too many.

You need a better solution, one that's as credible as it is simple - You need NPS.

A charming but worried colleague.

I remember this one colleague, a woman whose many charms could slay most men.

But after a particular marketing meeting she was visibly very distressed.

We had measurements on all these factors, she told me, but the CEO blew me out of the water.

Convince me, he had apparently said to her, that any of your 40 or so scales actually matter to our largest customers.

Without NPS she had started from the wrong place, and was lucky to keep her job.

I get it, a CEO at a different firm told me about NPS.

Finally, there's one figure that tells me what I really need to know - are we about to grab their customers, or are they about to come for ours?NPS is easy to understand and explain The Net Promoter System is the most widely adopted measurement and improvement system on the planet.

There is a reason.

The reason is its simplicity.

It is simple to understand.

It is simple to explain.

Indeed, there is lots of information about NPS on the web and elsewhere.

Too much information.

Not enough practical advice.

I will help you to understand which methods work and which do not Which implementation methods work? Which do not? How should you communicate and execute? How can you avoid mistakes others have made? How can you engage customers in your voyage and make them enthusiastic and loyal? How can you move them from saying they will recommend your.