Description Find and kill the corporate stupidity that drives customers crazy.
CEO and award-winning business writer John R.
Brandt offers concrete examples of how any organization--large or small, and regardless of industry--can innovate in ways that delight customers and attract top-level talent.
Nincompoopery--terrible customer service, idiotic business processes, and soul-crushing management practices--surrounds all of us.
We lose time, patience, and.
Harpercollins Leadership Nincompoopery: why your customers hate you--and how to fix it, hardcover/john r. brandt
