THE RIGHT PHRASE FOR EVERY SITUATION .
EVERY TIME You've heard it a million times: ``The customer is always right.
`` But let's face it--sometimes the customer is misinformed, confused, or downright difficult.
The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service , second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs.
Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers.
| Times | The customer is always right |
|---|---|
| Master the most effective words and phrases for | Defusing bad situations before they get worse |
Mcgraw-hill Education Perfect phrases for customer service: hundreds of ready-to-use phrases for handling any customer service situation, paperback/robert bacal
