Can table manners make or break a megamerger? Can a faxing faux-pas derail a promising business relationship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career? Absolutely.
In an era when companies are competing on the basis of service, manners are much more than a social nicety -- they're a crucial business skill.
In fact, good manners are good business.
This no-nonsense manners reference refreshes readers on everyday etiquette and makes sure they're on their best behavior.
It provides quick guidance on such pertinent and timely topics as: telephone, e-mail, and Internet etiquette table manners grooming and business dress written communications gift giving resumes and interviews making introductions public speaking networking, and more.
About the Author: DANA MAY CASPERSON (Santa Rosa, CA) is president of Professional Resource Institute, an image and etiquette consulting firm with clients including Pacific Bell and Ritz-Carlton hotels.
She frequently addresses associations, corporations, and museums on etiquette and protocol.
| As | Telephone email and |
|---|---|
| Author | Dana |
Amacom Power etiquette, paperback/dana may casperson
