Mcgraw-hill Education Prescription for excellence: leadership lessons for creating a world-class customer experience from ucla health system, hardcover/joseph michelli

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Contributor(s): Author: Joseph Michelli THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER Like any business, a hospital must be true to its core values in order to succeed.

'Trickle-down values' start at the top with the best leadership, so that all the stakeholders understand and carry out the institution's mission.

That is the gift that David F einberg has brought to U CLA.

I am in awe of his management skills.

--Lynda.