Description Engaging, practical, and immediately useful for any business and its messengers on how to talk about their business and connect with their customers.
The vast majority of word of mouth happens offline, in everyday conversations.
In The Science of Customer Connections , Karrh offers simple concepts plus practical guidance for individual professionals, teams, and complex organizations to be part of those conversations in ways th.
Career Press Science of customer connections. manage your message to grow your business, paperback/jim karrh
