Counseling Books Etc. Skills and techniques for human service professionals: counseling environment, helping skills, treatment issues, paperback/dr edward neukrug

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Skills and Techniques for Human Service Professionals provides helpers with important knowledge in three areas: The counseling environment, helping skills, and treatment issues.

SECTION I: THE COUNSELING ENVIRONMENT (Chapters 1-3) 1) Characteristics of the Effective Helper, highlights eight characteristics of the effective helper, including empathy, genuineness, acceptance, cognitive complexity, wellness, competence, cultural sensitivity, and developing your it factor.

2) Entering the Agency, reviews agencies should respond to phone calls and emails, the atmosphere created by support staff and surroundings, whether helpers have embraced characteristics of the effective helper, the comfort level of the helper's office, and nonverbal behaviors of helpers, such as attire, eye contact, body positioning and facial expressions, personal space, touch, voice intonation, and tone of voice.

SECTION II: HELPING SKILLS (Chapters 3-7) 3) Foundational Skills, presents skills or attitudes that helpers should provide early in the relationship including honoring and respecting the client, being curious, delimiting power and developing an equal relationship, non-pathologizing the client, and demonstrating the 3 C's: being committed, caring, and courteous.

4) Essential Skills, are core skills used in any helping relationship and often initiate movement toward goal identification and even goal achievement.

They include silence and pause time, listening skills, reflecting feelings and content, paraphrasing, and basic empathy.

5) Commonly Used Skills, presents skills often exhibited by helpers, and include affirmation giving, encouragement, and support; offering alternatives, information giving, and advice giving; modeling; self-disclosure; collaboration; and advocacy.

6) Information Gathering and Solution-Focused Questions, distinguishes between information gathering skills, such as open questions, closed questions, tentative questions, and why questions; and solution-focused question.