Strategic customer service: managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits

Strategic customer service: managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits

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Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service.

This book draws on over 30 years of research from companies such a.

169.00 ^Lei

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Strategic customer service: managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits

169.00 Lei