Gallup's State of the American Workplace showed that workplaces that are actively engaged outperform workplaces that are disengaged in every measure.
Crosby's two-volume set contains eight activities that create an engaged workplace and improve results.
Volume One, The Core Activities , starts with an overview and a chapter on building an engagement strategy to break long-standing dysfunction.
Crosby then provides chapters on various conflict resolutions, transition meetin.