``People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts.
But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace.
The real problem is not conflict ``per se,`` but ``managing`` conflict.
This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it.
Packed with exercises, case studies, and checklists, the book also supplies: an overview of workplace conflict diagnostic tools for measuring it techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more.
Amacom The complete guide to conflict resolution in the workplace, paperback/marick f. masters
