Description Helps design and deliver a customer service training program.
This book contains 60 activities that can be used 'as is' in short sessions or combined to create longer programs tailored to specific needs.
It contains reproducible participant handouts, worksheets, questionnaires, and overhead masters.
About the Author Val Gee is an instructional designer, an ordained priest, and a regular contributor to Training magazine.
Jeff Gee is a popular motivational speaker and trainer with over 20 years' experience.
Mcgraw-hill Education The customer service training tool kit, hardcover/val gee
