Description Success in today's rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers.
Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company's president and COO Herve Humler.
This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today's top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today's new breed of luxury travelers Double-five-star chef and hotelier Patrick O'Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today's travelers Restaurateur Traci Des Jardins on building a narcissism-free hospitality culture Legendary chef Eric Ripert's principles of creating a great guest experiences, simultaneously within a single dining room.
The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon.
Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource.
As Ritz-Carlto.
| Hospitality | Great |
|---|---|
| This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today's top hoteliers, restaurateurs, and masters of hospitality management including | Four |
| Sharp | How to build an unsinkable company culture |
| Meyer | His secrets of hiring onboarding training and more |
| Chef) | How to create a customercentric customer experience in a chefcentric restaurant |
| Leal | How |
| Humler | How to engage todays new breed of luxury travelers |
Select Books (ny) The heart of hospitality: great hotel and restaurant leaders share their secrets, paperback/micah solomon
