Value is created in an industry when quality and experience are balanced with an appropriate cost.
Until recently, though, value creation through improved quality and/or experience has not been an intentional priority of healthcare.
A major cause of our misguided efforts is our disconnected volume-based, fee for service healthcare model, paid by a third party that is not the actual consumer of the services and that only incentivizes price and volume.
This disconnect of purpose and prio.
Value In Healthcare, Inc Value in healthcare: what is it and how do we create it?, hardcover/jonathan hart
